Some users in India may experience problems with purchasing a mobile subscription on the Android app. Due to Reserve Bank of India (RBI) regulations, automatic payments in India will be limited to ₹5,000 INR per transaction. The e-mandate notification also requires Google to set up an e-mandate for your card.

In this case, there are several ways to solve the problem:

• Check if there is an alert in the Payments profile on Google Play about the need to verify the card for e-mandate. If there is any, please follow the instructions and verify the card.
• Change the payment method on Google Play or change the bank card in the payment method.

There are some cases when a subscription is not issued despite the completion of the purchase process and sometimes the withdrawal of money. In this case, check the Payments & Subscriptions section of Google Play if the subscription is active. There are two options here:

• Subscription is canceled: the return process will be launched immediately and the money will be returned after a while. The money will be returned to your card in a few days (depending on the bank). This problem on the part of Google Play may be temporary, so just try again.
• Subscription is active, please write to our support team. Click here to learn how.

If nothing worked, you can buy a subscription on the web version of the platform.

You can also visit the Google Pay help page and read more about the RBI regulations.